Developing skills for Confident Communication in Stressful & Conflict Situations

This engaging three-hour online workshop will look at equipping participants with skills to communicate in not only difficult and often confrontational situations but also situations which are stressful and often highly emotional for all involved. 

The programme is of benefit to practitioners in a wide range of health and social care positions as well as counsellors and therapists. 

Key objectives for this workshop

• Understand three key interdependent steps to effective communication in conflict and stressful situations. 
  
• Developing confident communication skills in stressful and difficult situations using the “Columbo Model.”
  
• Techniques to help get a message across more effectively
  
• How to say No effectively if required
  
• Understanding and developing core language skills
  to manage conflict and stressful conversations